Understand the policies that apply to your bookings.
Hosts choose the cancellation policy that works best for them. Guests can see the policy before they book.
| Policy | Description | Refund Terms |
|---|---|---|
| Flexible | Best for guests who need flexibility. | Full refund up to 1 day before arrival. |
| Moderate | A balance for hosts and guests. | Full refund up to 5 days before arrival. |
| Strict | For hosts who want more certainty. | Full refund up to 14 days before arrival. 50% refund up to 7 days before arrival. |
Full refund if cancelled within 48 hours of booking and at least 28 days before check-in. Afterward, the first 30 days of the stay are non-refundable.
Have questions about a specific booking?
Contact Support