Safety Information

Your safety is our top priority. Learn how we protect our community.

For Guests

Verified Hosts

We verify the identity of every host to ensure you're booking with real people.

Secure Payments

Always pay through JBayLet. Never transfer money directly to a host to avoid scams.

Keep it on the platform

Use our messaging system to communicate. It protects your privacy and keeps a record.

For Hosts

Guest Screening

Review guest profiles and reviews before accepting a booking request.

Host Protection

Our host protection guarantee covers you in the rare event of accidental damage.

House Rules

Set clear expectations. Guests must agree to your house rules before they can book.

Emergency Resources

If you are in immediate danger, contact local emergency services immediately.

Police

10111

Ambulance

10177

Cell Phone Emergency

112